Missing Map

Discussion in 'Other technical not related to ADSBx Feeding' started by Derek Bower, Nov 20, 2020.

  1. Derek Bower

    Derek Bower New Member

    Having used ADSB for quite some time and finding it user friendly can someone help with a problem just experianced this week.
    When I load the programme (Using a Mac desktop) I get on screen all the usual information i.e. aircraft info height callsign etc, BUT the map has suddenly dissapered and having tried reloading the programme many times and clicking on the H icon to refresh map, where the map should be displayed is just a plain white background. All the other info shows as per normal

    Please can anyone help with the reason and a solution.

    Many thanks

    Derek
     
    Last edited: Nov 21, 2020
    Derek Bower, Nov 20, 2020
    #1
  2. wiedehopf

    wiedehopf Administrator Staff Member

    wiedehopf, Nov 20, 2020
    #2
  3. Derek Bower

    Derek Bower New Member

    Thanks for that. Just clicked on your link and it takes me to the ADSB page which loads but still without the map showing.

    I appreciate your help but do you have any other advice please
     
    Last edited: Nov 21, 2020
    Derek Bower, Nov 20, 2020
    #3
  4. wiedehopf

    wiedehopf Administrator Staff Member

    When you have the issue press F12, click Console Log, drag that part of the window larger and make a screenshot.
     
    wiedehopf, Nov 20, 2020
    #4
  5. Derek Bower

    Derek Bower New Member

    Thanks for the reply, here is the screen shot. Can you tell whats wrong from this please?

    Screen Shot 2020-11-21 at 11.24.24.png
     
    Derek Bower, Nov 21, 2020
    #5
  6. Bob Bertram

    Bob Bertram New Member

    I'm having the same problem with both my wife's and my own tablet but it works ok on my phone and computer. Seems to have started about Tuesday or Wednesday.
     
    Bob Bertram, Nov 21, 2020
    #6
  7. wiedehopf

    wiedehopf Administrator Staff Member

    You're not showing the console log, without that ... can't help you.

    You can both try and disable webGL via the gear menu.
     
    wiedehopf, Nov 21, 2020
    #7
  8. Derek Bower

    Derek Bower New Member

    How do I show the console log and disable webGL. Sorry but I am not very compitor literate
     
    Derek Bower, Nov 21, 2020
    #8
  9. wiedehopf

    wiedehopf Administrator Staff Member

    I'm just gonna quote myself.

    Edit: well apparently it's all totally complicated because Apple.
    https://balsamiq.com/support/faqs/browserconsole/
    Or google some other article on how to open the javascript console.

    Find the little gear for the settings menu and uncheck the checkbox.
     
    wiedehopf, Nov 21, 2020
    #9
  10. Derek Bower

    Derek Bower New Member

    Now dsabled webGL but no difference.

    Screen Shot 2020-11-21 at 16.34.38.png
     
    Derek Bower, Nov 21, 2020
    #10
  11. wiedehopf

    wiedehopf Administrator Staff Member

    wiedehopf, Nov 21, 2020
    #11
  12. wiedehopf

    wiedehopf Administrator Staff Member

    wiedehopf, Nov 21, 2020
    #12
  13. Bob Bertram

    Bob Bertram New Member

    Hi Wiedehopf, the nowebgl link above worked for me, many thanks.
     
    Bob Bertram, Nov 21, 2020
    #13
  14. wiedehopf

    wiedehopf Administrator Staff Member

    Be aware that disabling webgl will mean the map is slow when display more than around 200 aircraft and get progressively slower the more aircraft are displayed.

    That's the reason i changed the map to use webGL by default, it's just that much faster.

    You can re-enable webgl in the settings menu (gear icon).

    I've also tried and built in better detection if webgl works or not.
    But it seems the devices on which webGL fails ... it fails in an unpredictable way ....
     
    wiedehopf, Nov 21, 2020
    #14