Get in Touch

We offer different support channels depending on your needs.

Map and Community Support

This channel is for:

  • Map Users
  • Community Members
  • Community API Developers
  • Feeder setup help
  • Build-your-own receiver troubleshooting
  • Turnkey device questions
  • General ADS-B Exchange inquiries

Our Discord community is the fastest and most active support channel for non-commercial users. Experienced community members and moderators are available daily.

Join Discord Help Center

Enterprise Data Product Support

This channel is for:

  • Enterprise API customers
  • Licensed data subscribers
  • Commercial integrations
  • Technical account support
  • Billing or contract questions

If you are an enterprise customer, the fastest way to get help is to contact your Account Manager directly.

If you are unsure who your Account Manager is, email:
[email protected]

Media Inquiries

For Journalists, Researchers & News Organizations

This channel is for:

  • Breaking news support
  • Flight verification requests
  • Historical data for reporting
  • Interview requests
  • Commentary on aviation events
  • Logo or brand asset requests

Our Media Kit is a great first stop. It includes downloadable brand assets, FAQs, and usage guidelines.

Direct contact: [email protected]

View media kit
Jet Engine